If you or a loved one has trouble walking up and down stairs in your home, installing a stair lift makes a world of difference. A stair lift offers regained independence, ease of movement and peace of mind for the user. The consultation and installation process starts by partnering with a quality stair lift company, which can be challenging to narrow down.
Here are six important things that the stair lift company you choose should have.
6 Factors to Look for in a Stair Lift Company
1. History in the Industry
Look for firms that have been in the business for an extended period. Longevity signifies that the brand is doing something right to remain in business all these years. Additionally, experienced companies have encountered more clients and unique situations throughout their time in business. This experience means they are equipped to serve you and your specific needs.
2. Physical Location and Showroom
A stair lift is a fixture in your home and a device you or a loved one will regularly use. To make the right decision, consider trying out a stair lift in-person. Check to see if the stair lift company you are considering has a showroom in your area. Knowledgeable experts that staff a showroom can directly answer your questions and concerns, so you can gain information beyond what the company website states.
3. Wide Array of Service Offerings
You deserve support from your stair lift dealer. Before deciding on a stair lift company, browse their services page. Do they offer in-home consultations and virtual consultations? Are they willing to perform repairs? Do they provide maintenance services for customers? If the answer is yes, this company is displaying care and dedication to its customers. If the answer is no, the firm may not provide well-rounded and high-quality service after you purchase their product.
4. Access to Top Brands
Because there is not a one-size-fits-all solution, there are a wide array of stair lift brands that provide accessibility solutions. A knowledgeable stair lift company understands this. Make sure the dealer you are considering offers a variety of reputable brands. Additionally, see if they install multiple types of stair lifts, such as curved and outdoor options. This puts you in control, as you are not limited by a small selection or lack of practical options.
5. Qualified Team
One way to get a feel for a stair lift company is to look at the people who are managing it. Visit the company website to find information about the sales, maintenance, and management teams. Are these experienced professionals in the field? How long have the members been a part of the business? Finding out background information can help gauge the trustworthiness of the company. In addition, having initial phone consultations with a representative can help you form a better idea of how these professionals will work with you.
6. Great Reputation and Customer Satisfaction
Awards, accreditations, and customer reviews all support a stair lift company’s dependability through outside sources. Membership with the Accessibility Equipment Manufacturers Association (AEMA), for example, shows that a stair lift company stays updated any time codes and regulations change.
While many companies may also have customer reviews directly on their website, it’s always best to reference outside review platforms like Google and the BBB to back up these claims. A stair lift company with poor or no reviews could be a red flag.
At Arrow Lift, we abide by our motto of “Elevating Excellence.” Since 1985, we have provided mobility solutions to our satisfied clients. With over 30 years of experience and showrooms across the nation, we are confident that we can help you find the right stair lift for your needs.
You are welcome to browse one of our many showrooms and talk to our factory-trained experts. Not only do we provide a wide selection of top-rated products, but we also offer maintenance and repair services on every product for all our clients. Learn more about Arrow Lift and our accessibility solutions today!