Privacy Policy

Our commitment to you

At Arrow Lift, we understand and respect your right to privacy. We operate and maintain this website to provide information regarding our company, products and service offerings. We recognize the importance of protecting the information provided to us by our customers and general users of our website. Visitors may browse our site in its entirety at any time without providing personal information. Please contact us if you have any additional questions about our privacy policy.

Consent

By using this website, you indicate your understanding and agreement to the terms and conditions outlined on this page.

Personal information we collect

This applies to all information that is submitted and collected on Arrow Lift’s website(s), including but not limited to entering and completing forms, requests for information or quotes, and live chat messaging. The type of information collected on these pages includes:

• Name
• Address
• Telephone Number
• Email Address

How do we use this information?

We may use the information you provide to us to communicate with you, respond to inquiries, provide requested services, and improve our website and marketing efforts.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way it would if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We may also work with third-party service providers and advertising platforms (such as Google Ads and Microsoft Advertising) to measure and optimize the effectiveness of our advertising. This may involve securely sharing limited customer information (such as email address or phone number) for conversion tracking, reporting, and advertising optimization purposes. When information is used in this way, it may be processed using privacy-protective methods (such as hashing) designed to help ensure that the original data is not directly readable by the advertising platform.

In limited circumstances, and as disclosed at the point of collection, information submitted through our website forms may be shared with an authorized industry partner if Arrow Lift does not service your geographic area. Such sharing is solely for the purpose of responding to your inquiry.

No mobile phone number information will be shared with third parties or affiliates for their own independent marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How to remove personal information

If you have signed up for our mailing list but no longer wish to receive our messages, please contact us indicating that you would like us to remove you from our mailing list(s). We will cease to send updates and information to you. If you would like to have your information removed entirely from our database please contact us directly. To do this you can email info@arrowlift.com, call us at 1-888-815-4387, or write us at Arrow Lift 205 W 2nd St Suite 400, Duluth, MN, 55802.

Non-personal information we collect

Arrow Lift’s website may also collect information automatically which may include, but is not limited to, your browser software, or the domain source used to reference this website. This information cannot be used to identify you, and is collected to optimize our website’s functionality.

Cookies & Tracking

Cookies are small files saved on your computer to help store preferences and other information for websites that you visit.  Arrow Lift uses this information only to help us learn how to better reach people who are, or may be interested in the products or services that we offer. We may use this data to deliver advertising to individuals who may be interested in our products or services on various third-party platforms (such as Google Ads and Microsoft Advertising). To help track the effectiveness of these ads, these platforms may also use cookies. This data helps us by allowing us to show ads and offers to individuals who have visited our site or engaged with an Arrow Lift ad recently. 

In addition to cookie-based tracking, we may also use information collected through other interactions with Arrow Lift (such as phone calls, form submissions, emails, or information stored in our CRM) to help measure and optimize the effectiveness of our advertising, including conversion tracking and reporting.

To adjust your ad settings, you can visit Google’s Ads Settings at https://adssettings.google.com/authenticated and Microsoft’s ad settings at https://account.microsoft.com/privacy/ad-settings.

Direct Mail Retargeting

We use one or more marketing and direct-mail service providers to send relevant postal mail to certain website visitors who have shown interest in our products or services.

When you visit our website, we may collect information about your interactions with the site (such as pages viewed and products explored). Our service providers may use this information along with their own identity technology to determine whether a visitor should receive a postcard. We do not provide our service providers with your browsing history, IP address, cookie identifiers, or device identifiers, and they do not provide us with this information.

We may share your name and address with service providers for the purpose of analyzing the results of our marketing campaigns. However, this data is only used for the limited purposes of fulfilling our marketing campaigns and related performance reporting.

Opting Out of Direct Mail Retargeting

If you receive a postcard from us and would like to opt out of future direct-mail retargeting, please contact us and provide the postal address where the mail was received:

• Email: info@arrowlift.com
• Phone: +1 (888) 815-4387  

Opt-out requests are processed within 1–2 business days.

Service Providers

Our direct-mail marketing service providers act solely on our behalf as service providers. A list of these service providers is available upon request.

Our commitment to data security

At Arrow Lift, we make every effort to protect the information submitted to us both online and offline. Any information submitted is secured upon reaching our internal server.

Have Questions? Contact us!

By clicking “Submit” I agree to receive SMS, MMS, or Email messages from Arrow Lift. If I live outside of Arrow Lift’s service area, I agree to receive the same from Arrow Lift’s partner, Stannah Stairlifts Inc., and consent to my personal information being shared and/or sold for that purpose. Msg & Data Rates May Apply. Messaging frequency may vary.  Request more info by texting HELP or emailing info@arrowlift.com.  Cancel at any time by texting STOP. Full disclosure at Privacy Policy.