Culture

Our success is built on our commitment to get the little things right, to listen to our customers, and to continue getting better with each and every day.

We start with a commitment to provide predictability, accountability, and value to our customers. By pairing character with competence, we build trust with our customers, vendors, and within our team. Our approach to customer service, our choices in manufacturer relationships, and our internal systems all flow from this foundation, and it supports everything that we do.

We are proud of our growth but are even more grateful for the many long standing relationships with architects, custom home builders, accessibility consultants, and homeowners. We are blessed with a talented team and are grateful for the opportunity to serve you.

At Arrow Lift, our commitments and values are summed up in our Mission, Vision and Core Values statements:

Mission

Serve others by helping them fully enjoy their surroundings.

Vision

Make the world a better, safer place and be the most trusted company in our industry.

Core Values

Accountability: Don’t make excuses. Focus on what we can control. Be thrifty and responsible with both time and money.

Safety: We are committed to working safely and enhancing safety for others. We will not knowingly compromise safety, under any circumstances.

Positivity: Be optimistic and expect the best from others.

Integrity: We do the right thing, even when no one is looking.

Respect: We do our best to live by the Golden Rule. We believe in two-way streets and Teamwork. This requires open communication, good listening and putting yourself in someone else’s shoes.

Excellence: Work hard AND work smart. Pursue continuous improvement and lifelong learning. Details matter—in business and in life, we take pride in getting little things right. We will persevere relentlessly until we succeed.

Service: We aim to serve others with a humble confidence rooted in competence. Having a helping heart is at the core of service.